From the moment we receive your order, our team starts processing it. For the delivery of our packages, we work closely with BPost and ...

After completing the order, we hand over the package to the courier who is then responsible for the delivery of the goods. It is therefore not possible to change your delivery address after delivery.

If you have additional questions about the delivery of your package, please contact the relevant shipping company.

If you have any other questions about your order, we are always available via shop@tischa.be

When your order comes to us, our team immediately starts processing it. The preparation time can vary from 24 to 48 hours after ordering on working days. The preparation period can extend cohesively to the period of the year. During busier periods this period can be up to 5 working days.

Indication of waiting times:

Collection in Tischa Wevelgem: Same Day - 7 working days

Collection BPost collection point: 48 hours - 5 working days

Home delivery BeNeLux: 48 hours - 5 working days

Home delivery Europe: 3 to 7 working days

Home delivery International: 7 to 14 working days

These indications are purely informative. No rights here
be enforced.

International orders normally arrive within 2-4 weeks of dispatch.

Please note that these orders must go through the customs office in your country before being released for final delivery, which can sometimes cause additional delays. Once an order leaves our warehouse, shipping delays may occur due to factors beyond our control. Unfortunately, we have no control over how quickly an order arrives once it has left our warehouse.

Contacting the carrier is the best way to gain more insight into the location of your package and the estimated delivery date.

You will always receive updates via email. You can also track the status of your order via your customer account.

Benelux:

Within the Benelux our Free Delivery Policy applies from an order amount of €100.00. If your order falls under this bracket, you always pay €5.95 for the delivery of your package.

Europe & UK:

Within the Europe & UK our Free Delivery Policy applies from € 200.00 order amount. If your order falls under this bracket, you always pay €9.95 for the delivery of your package.

International

Outside the Benelux, Europe & UK our Free Delivery Policy applies from an order amount of €250.00. If your order falls under this bracket, you always pay €19.95 for the delivery of your package.

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

You will be kept informed of every step that happens with your package by email. If there are any further questions about this, you can ask them via our customer service.